Return & Refund Policy

Last updated: September 3, 2026

Free returns within 30 days of delivery. We cover the return shipping, and there is no restocking fee.

What can be returned

To be eligible, an item must be:

Requested within 30 days of delivery;
Unused and in the same condition in which you received it;
In its original packaging, with any accessories, manuals and free gifts included;
Accompanied by proof of purchase — your order number is enough.

We cannot accept items that have been used, washed, altered, or damaged after delivery. This does not apply to items that arrived damaged or faulty — see below.

When a return may be declined

We keep this short deliberately. A return within the 30-day window may be declined only if:

The item was damaged through misuse after it was delivered — as opposed to arriving damaged, which is always covered; or
It comes back with materially missing components — a missing part, accessory or the item itself.

Normal handling while you decide whether to keep something does not count as misuse. If we do decline a return we will tell you why, and send the item back to you at no charge.

What a return costs you

Nothing. Approved returns within the 30-day window are free:

We provide the return shipping — you are never charged for it;
There is no restocking fee;
You are refunded the full amount you paid for the item.

Because shipping on your original order was free, there is no outbound shipping charge to deduct or refund.

How to start a return

Email chachostore2@outlook.com with your order number and the reason for the return. Photos help if the item is damaged or incorrect.
We reply within 24–48 business hours with the return address and a prepaid return label.
Pack the item securely, attach the label, and drop it off.

Please wait for our reply before sending anything back. Items returned to an address we did not give you may not be recoverable, and returns that arrive with no order reference cannot be matched to a customer.

Damaged, faulty or incorrect items

Inspect your order when it arrives. If anything is damaged, faulty, or not what you ordered, email chachostore2@outlook.com within 30 days of delivery with your order number and photos of both the item and the outer packaging.

Once confirmed we will send a replacement or issue a full refund — your choice, at no cost to you. In most cases we will not ask you to ship the item back at all.

Refunds

When your return reaches us we inspect it and email you the outcome. Approved refunds are issued within 5–10 business days to your original payment method, for the full amount you paid.

Your bank or card issuer then needs its own time to post the credit. That timing varies by issuer and is set by them, not by us.

If we have confirmed your refund and it has still not appeared after a couple of weeks, check with your bank first, then email chachostore2@outlook.com.

Exchanges

We do not process direct exchanges. Because returns are free, the simplest route is the same either way: return the original item for a full refund and place a new order for the one you want.

You are not charged return shipping and there is no restocking fee, so this costs you nothing beyond the price of the new item.

Cancellations

You can request a cancellation any time before your order enters fulfillment. Once fulfillment has started, cancellation is not guaranteed.

If we cannot stop the order in time, you can still return it free of charge within 30 days of delivery under this policy — so a missed cancellation never leaves you out of pocket.

Email chachostore2@outlook.com with your order number as soon as possible.