Shipping Policy

Last updated: September 3, 2026

Shipping is free throughout the contiguous United States — no minimum, no threshold. Orders are generally delivered within up to 8 business days.

Shipping rates

Free on every order we ship, of any size. There is no minimum order value to qualify and no spend threshold to reach.

Delivery times

Orders are generally delivered within up to 8 business days in the contiguous United States, counted from when the order is placed.

This is an estimate based on normal carrier performance, not a guarantee. Severe weather, carrier backlogs and peak periods can occasionally add time. If your order passes the 8-business-day window, email chachostore2@outlook.com and we will chase it.

Orders placed on a weekend or a U.S. public holiday begin processing on the next business day.

Where we ship

We currently offer free shipping throughout the contiguous United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or international destinations.

Specifically, we are not currently able to deliver to:

Alaska and Hawaii
Puerto Rico and other U.S. territories
APO, FPO and DPO military addresses
Any address outside the United States

Addresses outside our delivery area cannot be completed at checkout. If you have questions about coverage, email chachostore2@outlook.com.

Tracking

You will receive a shipping confirmation email with a tracking number once your order is dispatched. A tracking number may not show a scan immediately — that is normal in the first day or so.

You can check status any time on our Track Your Order page.

Split shipments

Orders containing several items may be dispatched in more than one parcel so that no item waits on another. Each parcel has its own tracking number, so you may receive more than one shipping email for a single order. There is no extra charge — shipping is free either way.

Address accuracy

Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched.

If a parcel is returned to us because the address you provided was incorrect or incomplete, we will contact you to arrange redelivery. Any additional shipping cost to resend the order in that situation is the customer's responsibility.

This applies only to address errors. If a parcel goes astray for any other reason, we cover it.

Delays, lost and damaged parcels

Once a parcel is with the carrier it is in their hands, but we will help you chase it. If your order has passed the 8-business-day window, or tracking shows delivered but nothing has arrived, email chachostore2@outlook.com and we will open an enquiry.

Items that arrive damaged are covered by our Return & Refund Policy: report them within 30 days of delivery with photos and we will replace or refund at no cost to you.